Contact Us

For assistance, customers are encouraged to reach out to the Customer Experience team by email at [email protected]. Support is available Monday through Friday, excluding recognized holidays. Representatives respond during standard business hours from 9:00 a.m. to 5:00 p.m. EST Monday through Thursday, and from 9:00 a.m. to 3:00 p.m. EST on Fridays. Messages received outside of these hours will be addressed as soon as possible on the next business day. The team is committed to providing clear, helpful, and timely responses to ensure that each inquiry is handled with care and attention.

For those who prefer a quicker way to get simple questions answered, text support is also available. Customers may send a message to 415-980-7482 to connect directly with a representative during designated texting hours. Text assistance is offered from 10:00 a.m. to 5:00 p.m. EST Monday through Thursday, and from 10:00 a.m. to 3:00 p.m. EST on Fridays. This option is ideal for brief inquiries, order updates, or general information requests that do not require detailed documentation. Response times may vary depending on message volume, but every effort is made to reply promptly during active service hours.

Individuals interested in joining the team or exploring professional opportunities are welcome to submit inquiries by emailing [email protected]. Additional information about current openings, application procedures, and company culture may also be found by visiting the Careers Page. All employment-related questions and submissions are reviewed carefully, and applicants can expect communication regarding next steps when appropriate.

Members of the media, content creators, and potential collaboration partners may direct press and partnership inquiries to [email protected]. Whether the request involves editorial features, interviews, event participation, or cooperative projects, each proposal is evaluated to determine alignment and mutual benefit. Providing detailed information in the initial message will help ensure a more efficient review process.

Retailers or businesses seeking wholesale opportunities can reach out by emailing [email protected] or by visiting the dedicated Wholesale website for additional guidance. Wholesale inquiries should include relevant business details, resale information, and any other documentation that may support the request. The team will respond with further instructions, qualification requirements, and next steps for establishing a partnership.

For custom order requests, personalized projects, or special product modifications, interested parties may contact [email protected]. When submitting a custom inquiry, including specific details such as quantities, timelines, and design preferences will assist the team in evaluating feasibility and providing accurate information. Every request is reviewed individually to ensure that expectations, production capabilities, and delivery schedules can be aligned effectively.

Across all communication channels, the goal is to make it easy to connect with the appropriate department and receive dependable assistance. By offering email and text support, along with clear points of contact for careers, press, wholesale, and custom needs, the organization strives to maintain accessible and responsive communication for every type of inquiry.